At Satech Security Ltd, we understand how important your privacy is to you, and we take it very seriously. That’s why we are committed to respecting and protecting all our customers’ privacy with the services we provide.
In our Privacy Policy, we explain what information and personal data we may collect from you and how we may use or share any information that we have collected or have provided to us. Please note that we are only underlining the practices at our company. Hence, this Policy does not apply to third parties, including other companies you might exchange through our services.
When you use and provide information through our Services, you accept and consent the processing of your data according to this Policy’s practices as described below.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide to us, like your name, address, age, username, password, email address and telephone number and other information, such as financial and credit card information, details of your household or business, personal description, details of any security systems or fire systems. Information about you or your property showed in photographs, videos or audio recordings of any persons or objects provided to us or which the service provider takes or records before, during or after the services’ supply.
Information that you choose to provide voluntarily when you:
- register with us and log in through our websites
- create an account in our websites
- submit a booking enquiry through our email, over the phone or websites
- complete contact or enquiry forms on, or otherwise provide information via, phone call, email or websites
- send feedback and complete any voluntary surveys we may ask you to participate in from time to time via email, text message or Whatsapp
- report a problem with any of our Services.
Zero Tolerance Policy
Satech Security Ltd has a ‘Zero Tolerance’ policy to address any issues of unacceptable behaviour, aggression or violence directed towards our staff members, and/or that attend to damage our company’s name and integrity will be considered as an offence.
Violence, aggression and unacceptable behaviour
Violence and aggression can be interpreted as ‘any incident in which a person is abused, threatened or assaulted.
Physical assault is ‘the intentional application of force from one person to another, without lawful justification, ending in physical injury, personal discomfort, or property damage.’
Verbal aggression or non-physical assault is ‘the use of inappropriate words either in writing or verbally (including emails, social media, and webchat) or any other behaviour which causes distress, trepidation that could be defined as harassment.’ Our Zero Tolerance Policy applies to customers and suppliers to all channels and contact types.
Public Order Act 1986
According to the UK’s legislation, Public Order Act 1986, section 5, states that ” a person guilty of an offence under this section is liable on summary conviction to a fine not exceeding level 3 on the standard scale”. Our company will bound to the law and follow all the respective measures and procedures to stop unacceptable behaviour from the public.